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It is a benefit of the Celtic Tiger that both my boyfriend and
myself have sufficient disposable income to treat ourselves at least
once a week to a really good meal. As he lives in Cavan and I in
Dublin, we have exhausted the restaurants aorund those localties,
and have taken to venturing further afield. As we continue to try
different restaurants and styles, not only have our waistbands become
tighter, but our palates and expectations have become more exacting.
Happily I am finding it rarer and rarer that restaurants serve a
bad meal. However I have found that restauranteurs, no doubt a sign
of the times, are adopting more of a 'take it or leave it' approach.
Last weekend, on the advice of a review we, together with my boyfriend's
sister and her fiance, visited Silks restaurant in Thomastown, Co
Kilkenny (telephone 056 54430). I booked a table on Wednesday for
9pm Saturday night (24th February), and the first element of surprise
was when I was telephoned twice to confirm my reservation. The only
other restaurant which I am aware does this is Halo in The Morrison,
and I must say I find it a little intrusive.
On arrival, a pleasant waitress showed us to a table which was
the only unoccupied one in a large dining room - first impressions
were good eventhough I didn't like that our table was right beside
a swing door into the kitchen. Our waitress disappeared leaving
us to place our coats over the back of chairs. Nevertheless the
atmosphere seemed good, and we progressed to order our food. Our
orders were taken after 20 minutes, and we were surprised that 2
of our first choices - chicken and lamb - were not available. However
we sat back to wait for our starters. And wait. And wait. At 10pm
I asked the passing maitre d' (on one of his many trips through
the swing doors!) who informed me that they were 'just ready' and
they arrived 10 minutes later (I should point out that these were
2 soups and a risotto - hardly time consuming dishes).
Some 45 minutes later main courses arrived. All were delicious
but I didn't finish my beef - simply a case of the hunger having
diappeared (it was now 11pm). My plate was removed with no comment
on the fact that I had eaten only a couple of mouthfuls. Two had
dessert - icecream - again a wait of some 45 minutes - and a wait
of 25 minutes (again we asked a passing waitress to try to hurry
up these) was experienced for one cappucino and a brandy.
At no stage did any of the passing staff (by the way we had a different
waitress for each course) check if we were enjoying our meal, which
is commonplace in most restaurants. Strangely enough there was no
delay on the bill which arrived at 12.15am and which was 103.60
(3 starters, 4 main courses, 2 desserts, 1 bottle of house wine,
I coke, 1 brandy and 1 cappucino). Service was not included.
None of these things by themselves would have made me complain,
but the conglomeration of them - and the apparently indifferent
service as well at the 3 1/4 hour dinner - led me to again talk
to the maitre d'. I explained quietly to him that even though the
food was delicious, we were disappointed by the service. He replied
that he was sorry but they'd had no other complaints and 3 and a
half hours was actually normal for dinner. When I queried the starters
he said that there was a bit of a wait alright and then walked off.
At no stage did I look for any reduction in the bill but I was surprised
that a gesture was not made. We paid the bill, and left - feeling
not that we'd had a good meal, but rather that our custom was not
appreciated.
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